ACCESSIBLE CALL CENTER
With Pedius accessibility begins at the call center! Finally, also your company’s Deaf clients will have the possibility to contact customer service by phone.
How It works
Pedius utilizes voice synthesis and recognition technologies to transform written conversations into a real-time phone call.
Personalized Service
Pedius adapts to the menu of the company’s IVR and directs the call to the specialized information center. Useful information is requested by the user before beginning the call.
We organize your
services for users
services for users
We request useful
company data from users
company data from users
We put your company
information into the app
information into the app
Pedius Facilitates Accessibility
No adjustment costs
Conversations in real-time
Service Personalization
In-App there is a list of partner services reachable by phone for Pedius users. Each service is customized according to the needs of the company AND does not require any changes to existing infrastructure: operators will answer calls normally and conversations with users will be in real-time.
BNL first bank in Italy to use Pedius
BNL Group BNP Paribas noted this gap that prevents a niche of their clients from carrying out daily operations related to their own accounts. So, through its IT Technological Observatory, BNL got in touch with Pedius and activated the services of blocking and unblocking credit and debit cards […]